At Beauty Shop, we’re committed to delivering luxury skincare and body care products to your doorstep with care and efficiency. Our policies are designed to ensure a seamless shopping experience from checkout to delivery—and beyond, should you need to make a return.

Shipping Information

We ship globally (excluding some Asian regions and remote areas) via premium carriers to ensure your beauty essentials arrive safely.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We recommend tracking your package through the carrier’s website.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns process within 15 days of delivery.

Eligibility Requirements

  • Items must be unused, in original packaging, and in resalable condition
  • Proof of purchase is required
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Eye Makeup Remover
  • Eye Treatment products
  • Face Wash & Cleansers
  • Body Wash & Shower Gels
  • Any opened or used skincare products

How to Return

  1. Contact us at [email protected] within 15 days of receiving your order (use our template below)
  2. Wait for approval – Our team will review your request and provide return authorization within 2 business days
  3. Package items securely in original packaging with all accessories
  4. Ship your return to our center at:
    Beauty Shop Returns
    5035 Pallet Street
    Yonkers, NY 10701
    United States

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Beauty Shop Customer Care,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product(s) to return/exchange:

  • [Product Name 1], [Quantity], [Reason]
  • [Product Name 2], [Quantity], [Reason]

For exchanges, I would like:

  • [New Product Name], [Quantity]

I have reviewed the return policy and confirm the items are unused and in their original packaging. Please provide return authorization and instructions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Process

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error
  • For exchanges, new items will ship after we receive your return

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping method and retaining your receipt
  • Consider insuring valuable items

Damaged or Defective Items

If you receive a damaged product:

  1. Contact us immediately at [email protected] with photos
  2. We’ll arrange a replacement or refund at no cost to you
  3. You may be asked to return the damaged item for quality control

For any questions about our shipping or returns policy, please contact our customer care team at [email protected]. We’re here to ensure your Beauty Shop experience is as exceptional as our products.