At Beauty Shop, we want you to be completely satisfied with your luxury skincare and body care purchases. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • Proof of purchase is required
  • Certain products cannot be returned for hygiene reasons (see below)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following product categories:

  • Eye Makeup Remover
  • Eye Treatment products
  • Face Wash & Cleansers
  • Body Wash & Shower Gels
  • Any opened or used skincare products

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our Customer Care Team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for approval – Our team will review your request and provide return authorization and instructions within 2 business days.
  3. Package your items – Securely pack the unused products in their original packaging with all accessories.
  4. Ship your return – Send the package to our return center at the address provided in your return authorization email. We recommend using a trackable shipping service.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Beauty Shop Customer Care, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product(s) to return/exchange: – [Product Name 1], [Quantity], [Reason] – [Product Name 2], [Quantity], [Reason] For exchanges, I would like: – [New Product Name], [Quantity] I have reviewed the return policy and confirm the items are unused and in their original packaging. Please provide return authorization and instructions. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days.
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping fees are non-refundable unless the return is due to our error.
  • For exchanges, we’ll ship your new items once we receive your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend:

  • Using a trackable shipping method
  • Retaining your shipping receipt until your refund is processed
  • Insuring valuable items

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately at [email protected] with photos of the damage.
  2. We’ll arrange for a replacement or refund at no additional cost to you.
  3. You may be asked to return the damaged item for quality control purposes.

Return Shipping Address

Please wait for return authorization before shipping items to:

Beauty Shop Returns
5035 Pallet Street
Yonkers, NY 10701
United States

For any questions about our returns policy, please don’t hesitate to contact our customer care team at [email protected]. We’re committed to making your return experience as luxurious as our products.