About Beauty Shop

At Beauty Shop, we curate premium body and skincare essentials designed to transform your daily routine into a spa-like experience. Our global delivery brings luxury to your doorstep, wherever you are in the world.

Product Questions

What types of products does Beauty Shop offer?
We specialize in premium body and skincare products including:
  • Bath soaks & bubble baths
  • Body lotions, oils, and moisturizers
  • Exfoliators and body scrubs
  • Face creams, serums, and treatments
  • Cleansers and face masks
  • Hair care including dry shampoo and conditioner
All our products are selected for their spa-quality formulations.
Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin, but we recommend checking individual product descriptions for specific details. When trying a new product, we suggest patch testing first.
Do you offer sample sizes or travel kits?
Yes! Every order includes thoughtful sample-sized surprises so you can discover new favorites. We also offer curated travel sets perfect for your beauty routine on the go.

Ordering & Account

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save favorites, and receive personalized recommendations.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

Shipping & Delivery

Where does Beauty Shop ship?
We offer seamless global delivery to most countries worldwide (excluding some remote areas and parts of Asia). During checkout, you can verify if we ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Express Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with real-time tracking
  • Free Standard Shipping: For orders over $50, via EMS with delivery in 15-25 business days
All orders are processed within 1-2 business days before dispatch.
How can I track my order?
For Express Shipping orders, you’ll receive a tracking number via email once your order ships. You can track your package directly through DHL or FedEx’s website. For Standard Shipping via EMS, tracking may be available depending on your location.
Do you insure packages during shipping?
Yes, all packages are securely packaged with fragile items bubble-wrapped and boxed for protection. Temperature-sensitive products include special insulation. However, we recommend choosing Express Shipping for the most reliable service if you’re concerned about transit times.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or trying an alternative payment method. For further assistance, please contact your card issuer or our customer service.

Returns & Exchanges

What is your return policy?
We want you to love every Beauty Shop purchase. If you’re not completely satisfied, you may return unopened, unused products in their original packaging within 15 days of receipt. Simply contact us at [email protected] to initiate your return.
How do I process a return?
  1. Contact our customer care within 15 days of receiving your order
  2. We’ll provide return instructions and a return authorization number
  3. Package the items securely with the original packaging
  4. Ship the return to our headquarters at 5035 Pallet Street, Yonkers, US 10701
  5. Once received and inspected, we’ll process your refund
Please note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
How long does it take to process a refund?
After we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your financial institution.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend placing a new order for the item you’d like and returning the original item following our return process.

Contact Us

For any questions not covered here, our customer care team is happy to assist you.

Email: [email protected]

Mailing Address:
5035 Pallet Street
Yonkers, US 10701

We typically respond to inquiries within 24-48 hours during business days.